During Deep Cleaning, clients are still living in the property with their personal belongings present. For End of Tenancy Cleaning, the property must be completely empty of personal belongings.

Yes, our team of cleaners provides all the necessary cleaning solutions on the day of the cleaning. Cleaning equipment such as hoover, mop, and bucket can be provided upon request for an additional cost. A stepladder can also be provided, subject to availability.

Yes, we do provide an eco-friendly deep cleaning service. If this is your preference, please specify it in the “Any specific instructions?” section when booking. We will instruct our cleaners to bring and use eco-friendly cleaning products as much as possible. This type of cleaning is especially recommended for pre-baby deep cleans, where extra care is taken to use non-toxic, baby-safe products throughout the property.

Our insurance covers any damage to your property caused by the cleaner, theft by the cleaner, key and lock replacement, and personal injury to the cleaner.

Yes, all kitchen appliances will be professionally deep cleaned during End of Tenancy Cleaning, After Builders Cleaning, or Deep Cleaning.

You can cancel or re-schedule the session up to 48 hours before the scheduled time. A £50 late cancellation/lock-out fee applies if you cancel or reschedule within less than 48 hours’ notice, or if the cleaners are unable to gain access to the property through no fault of Cleaning Express or the cleaner.

Full payment must be made in advance at the time of booking.

As a client-oriented company, we offer a 72-hour Client Satisfaction Guarantee. If you are not satisfied, you can contact us within 72 hours via email or phone and provide photos of any missed areas. We will then organise a partial re-clean session at the property. We do not provide any refunds.

Please note that we do not move or clean behind heavy furniture or appliances. To ensure a thorough clean, we kindly ask that these items be moved before the cleaning session. Otherwise, the cleaner will clean as much as possible within arm’s reach.

Our quotes are based on the size of the entire property, and bookings are made for the full property rather than for individual rooms. However, you are welcome to highlight specific areas or tasks that are important to you, and we will ask the cleaner to pay extra attention to them.